Returns & Refunds
We want you to be happy with your purchase. If you are not delighted, simply write to us at customercare@pizunalinens.com and we will get in touch within 24 hours.
Pizuna Linens values customer satisfaction and believes in delivering quality-checked premium products. We have a 7-day return policy wherein you may return your purchase for a refund or replacement.
The return process is simple and hassle-free. Once you contact us, we will provide you with a return label to ship the product back to our facility. You can read more about our policy in detail here.
Return Conditions
- All returned items must have an order number provided by Pizuna or an authorized marketplace.
- Contact us within 7 days of purchase.
- Share barcode and product photos to obtain a return label.
- Provide photo of product, courier receipt, and tracking number before returning.
- Products must be delivered to our warehouse in sellable condition upon receiving the return label.
- Non-Returnable Products: Certain products are non-returnable, including Napkins and Pillow Covers.
FAQs
I am not happy with the purchase
Email us and we will address your concern within 24 hours.
Do I need to keep the packaging boxes?
Yes, please return the product in the same packaging to ensure it reaches us in sellable condition.
How do I return my product?
Email us with your Order ID, a photo of the barcode on the packaging, and a product photo.
I have returned the product. When will I get my refund?
100% refund will be issued once we receive the item in original packaging and sellable condition. It may take up to a week to reflect in your account.
How do I get a replacement?
Email us. Once the returned item is received in sellable condition, we will send your replacement immediately.
Can I change the color?
Yes, you can. Price differences will be settled online and return shipping will be borne by the customer.
Can I change the size?
Yes, you can. Price differences will be settled online and return shipping will be borne by the customer.
Payment deducted but no order details?
Rare, but if it happens, email us and we’ll assist within 24 hours.
How long will my order take?
Orders are delivered within 5–7 days.
I want to cancel my order
Orders can be cancelled before shipping. After shipping, you can request a return label and return the product at your cost.
I want to amend my order
Orders can be amended before shipping. After shipping, you can request a return label and return the product at your cost.
Are your products 100% cotton?
Yes, we only use 100% Long Staple Cotton.
Are your products hypoallergenic?
Yes, our sheets are OEKO-TEX certified and safe even for sensitive skin.
